Alma Buskey
Email: abuskey47@yahoo.com Alma Buskey Website: http://www.pooler-georgia-homepage.com/alma-buskey.html Address: Pooler, Georgia 30238 - United States Contact Phone: 407-252-7465
ObjectiveExperienced customer service/call center representative in the medical/customer service industry, Unit clerk/PCT, Administrative dispatching with attention to scheduling and monitoring line crew and meter techs and strong analytical and interpersonal skills.Employment DetailsJob Level: Experienced w/over 2 years expType of Position: Full-Time Desired Industry: Medical/Health Availability Date & Notice Required: 09/14/09 - none Desired Annual Salary and Bonus: 20,000 Highest Degree Attained: High School/Equivalent U.S. Work Authorization: Yes Willing to Relocate: Undecided Willing to Travel: No
ExperienceResolution SpecialistFebruary 2005- May 2009 ~ Sears CSG, Winter Park, FL • Quickly and effectively resolve customer/contractor challenges, implementing ISO 9001 standards ensuring customers need and expectations are meet. • Maintain quality control/daily and weekly reports and metrics. • Assisted customer online ordering and installation set-ups.
Mental Health Associate October 2002- July 2005 ~ Coastal Harbor Treatment Center, Savannah, GA • Monitored and assisted adolescents with meeting and obtaining behavioral goals. • Keeping accurate client records, files and documentation for the release of information to other treatment professionals. • Talking and counseling with clients to help them make informed decisions about themselves, their lives and even relationships and future goals.
Technical Support Representative June 1998- April 2003 ~ Pitney Bowes Corporation, Savannah, GA • Identify and correct or advise, on operational issues of clients postage meters. • Provide set-up and training to clients in use of system and applications relating to meter and sales of ancillary products. • Coaching and training new associates, monitored and input associates daily logs and attendance.
Customer Service representative March 1991- August 1998 ~ Sitel Corporation, Savannah, GA • Answered incoming calls relating to insurance policies, billing issues and cancellations. • Maintained a 90 percent retention rate by ensuring customer satisfaction and resolution of escalated issues. • Coaching and training new associates. Education1977-1978 Orangeburg Calhoun Technical College, Orangeburg, SCSkillsExperienced customer service/call center representative in the medical/customer service industry, Unit clerk/PCT, Administrative dispatching with attention to scheduling and monitoring line crew and meter techs and strong analytical and interpersonal skills.Additional InformationExcellent working knowledge of using both IBM and Mac systems; Lotus, Excel, WordPerfect, Word and PowerPoint, Medical Terminology and CPR First Aid Certified.ReferencesAnn Font (Team Lead), Sears CSG ~ (800) 236-8738Additional references for Alma Buskey available upon request
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