June Stevens
Email: victoriaperle@aol.com June Stevens Website: http://www.pooler-georgia-homepage.com/june-stevens.html Address: Savannah, Georgia 31404 - United States Contact Phone: 912-507-3818
ObjectiveOffice Management position utilizing skills in Human Relations, Customer Care and Data Management to increase company operations and effectiveness.Employment DetailsMost Desired Position: Office Management
Job Level: Experienced w/over 2 years exp Type of Position: Permanent Full-Time Desired Industry: Business/Management
Availability Date & Notice Required: 6/29/09 no notice required Desired Annual Salary and Bonus: $45,000 salary bonus neg
Highest Degree Attained: Bachelors
U.S. Work Authorization: Yes Willing to Relocate: No Willing to Travel: Yes, Less Than 25%
June Stevens
Experience• CONVERGYS/VERISIGN, Savannah, GA ~ 2001 – 2009Sr. Analyst/Technical Support Lead Customer Care - Supervised customer service team of 10 for 6+ years with 95% satisfaction rate - Evaluated resumes and interviewed potential customer care employees - Performed training of new products which included off-site travel, web seminars, one-to-one and train the trainer sessions - Provided support and conflict resolution for client with over 5 million subscribers - Ensured issues and requests were monitored and resolved in the designated time frame - Assisted in development of department and cross-departmental processes - Conducted quality assurance testing of software upgrades/enhancements - Organized knowledge base portal which improved first call resolution by 50% - Implemented and continued support of 15 third party vendors
• HORIZON STAFFING, Savannah, GA ~ 2000 – 2001 Staffing Coordinator - Recruited, interviewed, tested and documented over 25 applicants per day - Conducted client and employee follow-up during assignments to ensure 100% satisfaction
• CARDINAL HEALTH, Savannah, GA ~ 2000 – 2000 Human Resources/Payroll Coordinator - Prepared payroll using ADP software for 100+ employees - Facilitated hiring and HR management using PeopleSoft software - Handled all benefits and compensation issues
• MEMORIAL HEALTH, Savannah, GA ~ 1999 – 2000 Executive Assistant Anesthesiology Consultants and Rehabilitation Registrar - Recruited Anesthetists and directed stipend program - Calculated payroll and audited payroll reports for 75+ employees - Built access database for Sports Rehab department that improved data quality by 75% - Organized patient satisfaction survey campaign with 95% completion rate
• ST. JOSEPHS/CANDLER HEALTH, Savannah, GA ~ 1992 – 1999 Nursing Services Coordinator and Executive Assistant Rehab - Automated Patient Care staffing schedules which increased productivity by 50% - Coordinated payroll reporting and distribution for 200+ nursing staff - Created database and analysis tools to monitor patient outcomes which improved efficiency and raised insurance reimbursement rates Education• Bachelor of Business Administration, South University, Savannah, GA
• Accounting, Savannah Technical College, Savannah, GA
Skills- Microsoft Office suite – Outlook, Word, Excel, PowerPoint, Access- Microsoft Project - Visio - Lotus Notes - Typing Speed 45+ WPM - Payroll software – KRONOS and ADP - HR Software PeopleSoft - Internet Explorer
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