Kathleen Sanders

Email: kahosa@hotmail.com Kathleen Sanders

Website: http://www.pooler-georgia-homepage.com/kathleen-sanders.html

Address: Amarillo, Texas 79110 - United States

Contact Phone: 806-683-4002

Objective:

Employment Details:

Job Level: Management (Manager, Director)

Type of Position: Full-Time

Desired Industry: Clerical/General Office

Availability Date: July 7, 2008

Desired Annual Salary and Bonus: $36000+

Highest Degree Attained: Bachelors

U.S. Work Authorization: Yes

Willing to Relocate: Yes

Willing to Travel: Yes, 25-50%

Work Experience:

Dispatch/Scheduling Manager & Corporate Trainer

· Assisted in development of new ticket tracking system · Staffed, trained, and restructured entire provisioning, dispatch, and Coordinator departments

· Designed new policies and work flow procedures for entire company

· Manage provisioning and provision circuits for voice/data services (T1, PRI, DSL, Voice)

· Retained Duties from previous title of Order Processing Quality Control Mgr.

· Manage and Facilitate dispatch and coordinating department

· Design and implement scheduling and dispatch procedures for services and technicians

· Create and implement new processes and procedures for entire company

· Oversee and implement large projects through to completion

· Manage directly Provisioning, Dispatch, and Coordinator departments

AMA TechTel Communications; Corporate, Amarillo TX: December 2004 to March 2005

Provisioning Manager

· Assisted in development of new ticket tracking system

· Staffed, trained, and restructured entire provisioning department · Designed new policies and work flow procedures for entire company

· Manage provisioning and provision circuits for voice/data services (T1, PRI, DSL, Voice)

· Retained Duties from previous title of Order Processing Quality Control Mgr.

AMA TechTel Communications; Corporate, Amarillo TX: May 2004 to March 2005

Order Processing Quality Control Manager

· Hired, Trained, and Developed entire Order Entry department · Managed entry of all service orders for company · Developed and implemented schedules

· Assisted in development of new paper work for sales and internal operations

AMA TechTel Communications; Corporate, Amarillo TX: May 2004 to September 2004

Call Center Manager

· Coordinated all care functions, including, but not limited to, advance troubleshooting, billing, support, and account modification

· Hired, Trained and Developed entire Residential/Commercial Call Center

· Developed and implemented schedules

· Managed daily operations

· Implemented new processes and procedures

· Assisted in special project coordination, researching, compiling data and analysis

AMA TechTel Communications; Lubbock TX: August 2001 to April 2004

Lead Commercial Accounts Analyst

· Coordinated all care functions, including, but not limited to, advance troubleshooting, billing support, and account modification

· Prepared proposals, contracts and bids for business customers

· Maintained extensive customer database

· Processed sales agreements and monitor agreement log

· Assisted in special project coordination, researching, compiling data and analysis

· Coordinated sales and new product training for Account Executives

Val Petroleum; Helotes TX: July 1999 to January 2001

Assistant Manager

· Facilitated and Managed Staff

· Created work schedules

· Ordered supplies and kept stores stocked

· Performed daily cash management · Provided Customer Service

· Provided Monthly and Daily reports Kathleen Sanders

Education:

Amarillo, Texas Bachelors of Occupational Education Specialization in Science Completed: Fall 2007 Kathleen Sanders

Affiliations:

Skills:

· Excellent communication and customer service skills

· Proficient in 10-Key and Typing skills

· Multi Tasking abilities, Leadership abilities, dedication to teamwork, organizational skills, self-motivated, strong work ethic and self-confidence.

Additional Information:

References:

Roland Montandon Owner, Montandon Enterprises 505-577-1505

Linda Thompson Provisioning Manager 812-568-2441

Chuck Howell VP Operations 806-242-3551

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